what do you return to optimim store once service cancelled

Is Optimum wrongly charging yous an equipment return fee? FairShake tin assistance.

How to Avert Equipment Return Fees from Optimum

If you lot take closed your business relationship with Optimum, the last step is to return your equipment. Everything that was sent to you by the visitor has to be sent dorsum.

Why? Considering you lot are technically renting the equipment every calendar month of your contract and paying a small service fee as function of your monthly bill. Even so, after canceling your business relationship a visitor like Optimum might discover a way to charge you bogus equipment return fees. That'due south where we can help.

Equipment from Optimum

Y'all take to render each slice of equipment you lot received from Optimum, presumably in much the same status as it was when sent to you originally. The equipment includes a modem and router, and digital antenna.

Note: Y'all should receive a confirmation letter of the alphabet or email from the company detailing what you demand to return based specifically on your services. If you practice not, you tin request one from Optimum directly.

How Long Optimum Gives You lot to Return Equipment

You have 30 days from the fourth dimension you abolish your service with Optimum to return all of your equipment.

Notation: Once the visitor receives your equipment they will ship y'all a confirmation letter. Merely if you fail to return on time, or they think something is damaged, then you might confront bug.

What Happens if You Don't Return Optimum Equipment

If you don't render your Optimum equipment, they will accuse you a fee. They tin accuse yous the same fee for an item that is unreturned, an detail that is lost, or an item that they consider to be damaged.

The fees are cleaved downwardly based on the type of equipment . So, if you get your cyberspace through Optimum, your modem if unreturned, lost, or damaged will outcome in a $100 fee. Your router volition result in an $80 fee, and your digital antenna volition be a $25 fee. If yous have internet and television, the dissimilar television components like the cable box and smart card are $180, the remote control, DVR, cable card, and tuning adapter corporeality to $445.

Bold you have simply i piece of each blazon of equipment, you lot might see that fee evidence up once but if you lot accept multiple modems and routers, you might see it show up for each i.

If y'all don't pay, Optimum can ship your account to collections and then someone else may hassle you lot to go payment for the bogus fees. If this happens, it can negatively touch your credit score for years.

How to Return Your Equipment

In order to make sure this doesn't happen, your only option with Optimum is to send it in a package—they don't take in-person driblet-offs. You take to render all of your equipment using FedEx. Given that packages tin can exist delayed for many unforeseen reasons, it's of import that you transport it off sooner rather than afterwards.

Optimum asks that you place all equipment including the remote and power cords into a box. Optimum doesn't provide a box so yous take to find one yourself and you lot are responsible for the cost. You should include a re-create of your bill or write out your name, full accost, and account number on a split piece of paper and place information technology inside the box.

*If you need your account number you can detect it on an Optimum beak or visit https://www.optimum.net/pay-bill .

After that, get online , and enter your personal information. This will assist yous print a prepaid return label that you attached to the box you used for your equipment. Make sure that all outdated aircraft labels are removed before you put your prepaid characterization on the package.

Optimum uses FedEx so you lot have to go direct to a FedEx part or authorized shipping location. You cannot driblet it off at a FedEx box . Be certain that yous enquire for a receipt when yous drop it off with FedEx so that yous have proof information technology was mailed, and on time.

Certificate Your Equipment

As you are preparing your equipment, make sure that you lot accept pictures not just of the condition of the equipment simply of the paper you include with your shipment as well as the box in which it is packaged. This will help you lot prove that it was not only shipped on time simply in good condition. Taking pictures with your phone can help you lot get a time and appointment postage stamp every bit well to verify that information technology was sent inside the thirty-mean solar day requirement.

What Happens if Optimum *Loses* Your Equipment

There are still plenty of times when companies similar Optimum conveniently lose your equipment. You can follow all of the rules and go out of your mode to make certain yous aren't charged above his fee… and so it shows up unexpectedly on your last pecker. If that happens, we can help. At FairShake nosotros work with clients only like you who desire to fight bogus charges, and we go results.

Don't let Optimum have reward of yous and overcharge your business relationship. We can help yous fight dorsum and start your claim today…

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Source: https://fairshake.com/optimum/equipment-return-fees/

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